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Access, sync, share and organize all your photos, music, videos and files over Wi-Fi® or USB between your BlackBerry 10 devices and your computer. 1 Music can be synced and shared between your BlackBerry 10 device and your PC or Mac, with support for both Windows Media Player® and iTunes. The latest version of BlackBerry Link is 1.2 on Mac Informer. It is a perfect match for Device Assistants in the System Tools category. The app is developed by BlackBerry and its user rating is 2.3 out of 5. Software Download for BlackBerry Desktop Software (Mac OS)(NA) Downloading BlackBerry Mac Desktop Software v2.4.0.18 (Mac OS) indicates a required field: Would you like to receive information about BlackBerry and/or BlackBerry products and/or services from BlackBerry or authorized third parties selected by BlackBerry? Here is what I did to install both BlackBerry Link and Blend on Mac OS Sierra. Right click or command click on 'Install BlackBerry 10 Desktop' Icon. Select from the contextual menu 'Show Package Contents' 3. Go to Resources directory and Double Click on 'BlackBerry Blend.pkg' 4. For details on how to back up your smartphone, click on one of the following links based on which version of BlackBerry Link you are currently using. BlackBerry Link for Mac OS – Back up your device data; BlackBerry Link for Windows – Back up your device data; Using a BlackBerry 10 smartphone: Because BlackBerry 10 software updates can be.

How to generate logs using BlackBerry Link

Article Number: 000034114 First Published: April 26, 2017 Last Modified: September 12, 2018 Type: Support


  • BlackBerry Link
  • BlackBerry 10 smartphones
  • BlackBerry PlayBook tablet
  • Windows
  • Mac OS


To obtain logs from a BlackBerry device using BlackBerry Link,connect the device to the computer and complete the following steps:

  1. Open BlackBerry Link.
  2. On the side of the screen, click on your computer.
  3. Complete one of the following depending on your computer OS:
    • On Windows: At the top of the screen, click Preferences.
    • On Mac OS: In the menu bar, click BlackBerry Link > Preferences.
  4. Click Creating Log Files.
  5. Select the Gather extra log information checkbox.
  6. Click the Create log button. Once completed,the generated log will be saved to the Desktop.
  7. After the log file has been created, perform one of the following steps:
Method 1: Attach the log file to an email using a mail client (for example, Microsoft Outlook) or web-based email account (for example, Gmail) and send the message to [email protected].

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Blackberry Link For Mac Os
  • Note: The ref tag specific to the support case must be included in the Subject or body of the message. For example: [ ref:_02DA0JzH7._999999Z0zy:ref ]
Method 2: Upload the log file using the BlackBerry Log Submission form available at

Additional Information

Logs can also be submitted directly from the BlackBerry 10 smartphone. For more information, see Article 26038.

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